By establishing an account or using the Services of AirFi, Inc.(“AirFi”, “we”, or “us”), you agree to be bound by this Agreement and to use the Service in compliance with this Agreement, our Acceptable Use Policy
(available at: www.AirFi.today/airfi-terms#AUP), and other policies.
The following terms and conditions apply to you as an AirFi customer. In using our Services, you agree to adhere to this terms and conditions of the Agreement as AirFi may modify it from time to time. In the event that any portion of this agreement is altered or changed by AirFi, the latest shall be available at www.airfi.today/airfi-terms. Changes shall be effective when posted. The Acceptable Use Policy is incorporated into and made a part of this Agreement.
During the Term, we will provide you with a high-speedconnection to the Internet for lawful uses via our network and computerfacilities, which shall be operated seven days per week, 24 hours per day (the “Services”).The Services are subject to temporary unavailability or interruptions due to ourservice requirements, network maintenance, repair and modification, facilityupgrades, acts or omissions outside of our control, and force majeure(such as natural disasters, acts of God, war, labor strikes, fire, disease, orother situations outside of our control).
Our service packages are for single-family residential, or business property use only and you may share a single connection only within the boundaries of that residence or business. Wi-Fi sharing with guests or customers of businesses or RV parks is permitted when the business's guest or customer is at the business location, but not with anyone not on the property of the business. Allowing others to use this connection via wired, wireless (Wi- Fi or other technology) or by other means may result in immediate disconnection. Reselling the Services will result in immediate disconnection. Businesses interested in setting up Wi-Fi hotspots must contact AirFi to obtain permission to do so.
For service related issues that require a truck roll to the customers property, there will be a $100/hour fee (minimum 1 hour charge). There is no fee for remote technical support, but that support is based upon our availability to assist.
When you sign up for the Services, your initial commitment is for 24 months, unless you chose the no-contract option. After 24 months, there will be no further commitment on either side and the agreement will become month-to-month. Any changes in service tier will result in a new24-month agreement starting from the date of the change. All service tiers have no data caps or throttling.
The monthly fees depend on the service tier that you select from options below:
NO CONTRACT PRICING AND PACKAGE OPTONS:
BASIC 25:
$150 Installation
$100 Activation
$94 Monthly Subscription Fee
Speeds UP TO 25mbps DL & 3mbps UL
ENHANCED 100:
$150 Installation
$100 Activation
$116 Monthly Subscription Fee
Speeds UP TO 100mbps DL & 20mbps UL
FULL 150: $150 Installation
$100 Activation
$138 Monthly Subscription Fee
Speeds UP TO 150mbps DL & 30mbps UL
EXTREME 200:
$150 Installation
$100 Activation
$160 Monthly Subscription Fee
Speeds UP TO 200mbps DL & 50mbps UL
24 MONTH CONTRACT PRICING AND PACKAGE OPTIONS:
BASIC 25:
FREE Installation
$100 Activation
$61 Monthly Subscription Fee
Speeds UP TO 25mbps DL & 3mbps UL
ENHANCED 100:
FREE Installation
$100 Activation
$83 Monthly Subscription Fee
Speeds UP TO 100mbps DL & 20mbps UL
FULL 150:
FREE Installation
$100 Activation
$105 Monthly Subscription Fee
Speeds UP TO 150mbps DL & 30mbps UL
EXTREME 200:
FREE Installation
$100 Activation
$127 Monthly Subscription Fee
Speeds UP TO 200mbps DL & 50mbps UL
These fees include all taxes and fees, a radio unit on the outside of your home or business, and a Router (or) AC Mesh unit (the “Customer Equipment”). The Customer Equipment is sufficient in most cases to provide a single internet connection to your home. We do not provide cable modems. Additional equipment can be rented as follows:(1) additional AC Mesh units may be rented for $15/mo./unit (minimum 2 AC MESH units needed for extending Wi-Fi coverage area wirelessly), (2) a dummy switch may be rented for $10/mo./unit, and (3) point-to-point equipment for non-standard locations or installs may be rented for $25/mo. Plus additional$100 installation fee. The specific equipment needed for your install may vary depending on your location and the installation’s complexity.
Installation cost only covers BASIC Installation. For more elaborate installations there is an additionalfee of $100/hour plus any additional equipment costs are required to be paid bythe customer.
INSTALLATION COSTS ARE NON-REFUNDABLE.
23/6 Support Service option:
We offer an after hours support which goes beyond our normal business hours of Monday – Friday from 9:00AM thru 5:00PM EST. For customers who wish to have access to after hours support (23 hours a day & 6 days a week). You can pay an additional $25/month and we will provide you with a contact number you can text to receive after hours support at our earliest availability to respond and assist with your service issue. This support option will put you at the top of our priority list along with anyone else who has signed up for this support option.
If you want to cancel during the first 14 days, you can do so by paying us a reduced early termination fee of $75. If you want to cancel any time thereafter, you can do so by paying us an early termination fee of $30per month remaining on your contract from the date of installation. We would send you a cancellation form via email which must be filled out in order to cancel your service. Should you wish to have AirFi remove the equipment from your home then a service call fee would be required in the amount of $100/hour (minimum 1 hour). Otherwise, the customer is required to remove and return the equipment to AirFi’s office located at: 1451 Meriwether St. Griffin, GA. 30224.
We reserve the right to terminate this Agreement, your password, your account, or your use of the Internet Service, at any time, for any reason without prior notice. Examples of such termination would be if we believe you have violated either this Agreement, or any of the applicable user policies, or if you fail to pay any charges when due. We may provide termination notice to you by email addressed to your email account, or by USMail or courier service to the address you provided for the Service, but we are not required to do so.
Payments are due monthly. You are late if your payment is not received 7 days after it is due and we reserve the right to disconnect the Services if payment is not received within 15 days, and late fees will be applied to your bill.
All payments should be made by Check, Debit Card, or Credit Card unless specific other arrangements have been made. YOU SPECIFICALLYAUTHORIZE US TO CHARGE THE PAYMENT METHOD ON FILE FOR AMOUNTS DUE TO US, INCLUDING EARLY TERMINATION FEES OR FOR DAMAGED EQUIPMENT. We will only give account information to the registered account holder. Please make sure to add a spouse’s name or other person to the application if you want them to have access to change the account in any way.
A $15.00 late payment fee shall be assessed on any account not paid within six days from the due date of the invoice. If we have disconnected the Services for nonpayment, we reserve the right to charge a $25.00 reconnection charge in addition to late payment fee. If we need to provide a service call to reconnect the Services, that fee will be an additional $100.00 fee. If we have to file a lawsuit, or otherwise engage a third party to collect any unpaid balance, you agree that you will pay court costs, reasonable attorney fees, and other reasonable fees associated with our efforts to collect the unpaid balance. If we have to terminate the services due to your violation of this Agreement, you will be assessed an early termination fee in the amount of $30 per month for each month remaining on your contract.
We own all equipment, power supply, antennas, routers, mesh units, and standard mounting equipment provided to you for the Services(collectively, the “Equipment”). You may not sell, transfer, lease, encumber or assign all or part of the Equipment to any third party. At the end of our service relationship, we reserve the right to remove or request that you return such Equipment. If you damage (through your negligence), do not return, or permit us to remove, the Equipment at the end of our service relationship, we will charge you its reasonable replacement cost, currently estimated to be $400.
Service calls will be billed to you at the standard rates of $100/hour plus the costs or replacing any damaged equipment in effect at the time of the service call, and can be scheduled during AirFi’s normal business hours of 9:00 AM thru 5:00 PM Monday-Friday EST.
We are not responsible for anything outside of the AirFi network and backbone connectivity, or any connectivity beyond our Equipment (for example, with your computer or other network equipment as may be located inside your home or business, but not provided by AirFi).
You agree to indemnify, defend, release, and hold harmless AirFi, our affiliates, subcontractors, employees, agents, assigns or successors from any liability for any claims, losses, actions, damages, suits, or proceedings arising directly or indirectly out of, or otherwise related to, your installation, use, or termination of AirFi Services, including such actions as may be occasioned by AirFi’s negligence, or from your breach or violation of this Agreement.
We assume no responsibility for the content contained on the Internet or otherwise available through the wireless network or from any source accessible via our Services. You acknowledge, understand and agree that we exercise no control whatsoever over the content, accuracy or quality of the data and information passing through our network or any products or services ordered by you via our network. The Services, and any information, products or services obtained by you through your use of our Services, are provided "AS-IS". We make no warranties or representations of any nature or description, either express or implied, with respect to the services to be provided hereunder including, without limitation, any warranties of non-infringement, quality, performance, merchantability or fitness for a particular purpose or use. This disclaimer of warranties constitutes an essential part of this agreement.
Under no circumstances and under no legal theory (tort, contract or otherwise) will we be liable to you or any other person or party for damages of any kind or nature including, but not limited to, any direct, indirect, special, incidental, consequential or punitive damages of any character whatsoever, arising out of our provision of the Services, or our failure to provide the Services, including, but not limited to, damages for loss of goodwill, work stoppage, computer failure or malfunction, or losses of data or information due to delays, non-deliveries, mis-deliveries or interruptions in service, regardless of the cause therefore.
The laws of the State of Georgia shall govern the terms of this Agreement. The parties hereto stipulate and agree that the exclusive venue for the resolution of all disputes concerning this Agreement shall be Spalding County, Georgia.
Any dispute, claim or controversy, excluding debt collection disputes and activities, arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration. Judgement on the award may be entered in any court having jurisdiction. The judgement of any such arbitration shall be binding unto the parties.
We have no obligation to monitor the service, but may do so from time to time. We will not disclose any personal or identifiable information to any other party unless we are legally obligated to do so, including, but not limited to satisfying laws, regulations, or governmental or legal requests; operating the Services properly; or to protect ourselves and our interests.
We may immediately remove your material or information from our servers, in whole or in part, if we, in our sole and absolute discretion, determine that such material or information infringes on another party's proprietary rights or violates this Agreement.
Any use of the Services that disrupts its normal use for other customers is considered abuse of Services. The propagation of computer worms, viruses, spyware, adware or the use of the network to make unauthorized entry to any other computer systems, AirFi equipment, or other communication devices or resources of others is a violation of this Agreement. The use of our Services to modify, alter, reverse engineer, decompile disks, or disassemble any proprietary work in whatever form is a violation of this Agreement. The failure of any customer running IPX to use an IP tunneling protocol is a violation of this Agreement. The broadcast of Routing Internet Protocol (RIP)or any other inter-router protocol by a customer is a violation of this Agreement. Any customer deemed by AirFi to be in violation of this section is subject to immediate termination of the Services. Termination under this section shall have no liability other than to refund any unearned prepaid service fees including direct, indirect, incidental or consequential damages, and will result in the imposition of an early termination fee of $30 for each month remaining on the contract from the date of installation in AirFi’s discretion, plus the return of said equipment, or paying $400 for said equipment.
I have read the Wireless Internet Service Agreement and agree that it sets forth the agreement between AirFi, Inc., and me, regarding AirFi’s provision of Internet Services to me.
